Shipping Policy
Shipping Policy
Policy last updated: September 23, 2026
Every price on Nuvanta includes free freight shipping anywhere in the continental United States — no additional shipping charges at checkout.
Shipping Costs
Free shipping is included on every order, on every product we sell — from a single hitting mat to a full commercial simulator package. There is no minimum order size required.
Where We Ship
We currently ship to addresses within the United States only. We do not offer shipping outside the United States at this time. Orders to Alaska, Hawaii, and U.S. territories are accepted but may take longer to arrive (see Delivery Timeframe below).
Processing Time
Orders are processed and handed to the carrier within 1–2 business days. Orders placed on a weekend or holiday are processed the next business day. Made-to-order or custom enclosure configurations may take longer — any extended lead time will be noted on the product page or provided at checkout.
Delivery Method
Simulator packages, enclosures, and mats typically ship via freight carrier on a pallet, delivered to your curb or driveway. Freight drivers do not carry items indoors or up stairs — please arrange help unloading, or select white-glove delivery if offered on your order. Smaller accessories and select launch monitors ship via standard parcel carrier (UPS, FedEx, or USPS) and do not require a delivery appointment.
Delivery Timeframe
Most orders arrive within 3–7 business days after shipment. Delivery estimates are not guaranteed and may be affected by weather, carrier delays, or high-demand periods.
Tracking
You’ll receive a tracking email once your order ships. If you haven’t received tracking information within 3 business days of your order, contact us at support@nuvanta.shop.
Address Accuracy
Please double-check your shipping address at checkout. We’re not responsible for delivery delays or additional charges caused by an incorrect or incomplete address, though we’re happy to help correct it before the order ships if you catch it in time — contact us right away at support@nuvanta.shop.
Inspecting Your Delivery
Please inspect freight deliveries for visible damage before signing the carrier’s delivery receipt. Note any damage on the receipt and take photos. Report damaged or missing items to support@nuvanta.shop within 48 hours of delivery so we can file a freight claim and arrange a replacement.
Lost or Delayed Shipments
If your shipment is delayed or appears lost, we’ll work directly with the carrier to locate it. Contact support@nuvanta.shop with your order number and we’ll investigate right away.
Contact
Questions about a shipment? Email support@nuvanta.shop or call +1 (336) 301-6250.