Refund and Returns Policy

Refund and Returns Policy

Overview

We want you to be confident in your golf simulator purchase. Unused items in original packaging may be returned within 30 days of delivery, subject to the conditions below. Because many of our products are large freight items, please read this policy carefully before ordering.

Eligibility

• Items must be unused, uninstalled, and in the original packaging with all included components.
• A Return Merchandise Authorization (RMA) is required before shipping anything back — contact support@nuvanta.shop to request one.
• Freight items (enclosures, mats, full packages) are subject to a restocking fee of up to 20% to cover freight and repackaging costs.
• Return shipping/freight costs are the customer’s responsibility unless the item arrived damaged, defective, or was shipped in error.

Non-Returnable Items

• Items that have been installed, mounted, or used.
• Custom-configured enclosures or made-to-order items.
• Clearance or final-sale items (marked as such at time of purchase).

Damaged or Defective Items

If your item arrives damaged or defective, contact support@nuvanta.shop within 48 hours of delivery with photos and your order number. We’ll arrange a replacement, repair, or refund at no cost to you, and will coordinate directly with the manufacturer where a manufacturer warranty applies.

Cancellations

Orders can be canceled for a full refund any time before they ship. Once an order has shipped, our standard return process (including any applicable restocking fee) applies.

Refund Processing

Once we receive and inspect your return, we’ll notify you of approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Exchanges

Need a different configuration or size? Contact us at support@nuvanta.shop — we’re happy to help arrange an exchange.

Contact

Nuvanta
644 Peachtree St, Asheboro, NC 27203
Email: support@nuvanta.shop
Phone: +1 (336) 301-6250
Mon–Fri, 9AM–5PM CT